Mental Health Coordinator

Job Description

Number of vacancies: 1 x 50% time

Reports to: Project Manager

Position & Project Duration: 5.5 months fixed-term (mid-Jan
 2022 to mid-Jun 2022) – position only confirmed in Jan 2022 pending funding results

Working location: home office

Working hours: 20h/week, flexible working times

Expected salary: £1000/month, for 5.5 months.  


  1. Screen and carry out basic assessment of incoming cases needing mental health/wellbeing support, triage and refer to Mental Health Support Workers

  2. Support Mental Health Support Workers to provide one-to-one, in-person or anonymised wellbeing chat service, through webchat/texting/telephone

  3. Keep accurate database of each case, records and filing, including confidential information and documents

  4. Support regional outreach coordinators in organising, attending and participating in community activities when requested by them, including small-group discussions/roundtables through interactive activities

  5. Provide support/training to regional outreach coordinators, and help resolve cases brought by regional outreach coordinators

  6. Manage intranet to keep track of cases, webchat/texting service

  7. Handle, process and store service-users' data and records with care in accordance with GDPR laws and regulations, ensuring all communications are dealt with discretion and with sensitivity

  8. Assist and support the mental health team with admin and miscellaneous tasks as required


Since this is a short-term project (further funding will need to be negotiated with the UK gov), there will be no pension, NI contributions or other benefits from either employers or employees.



Person Specifications


Essential qualifications:

  • Educated to GCE A level or equivalent or above


Essential skills and personal qualities:

  • Fluency in spoken and written English and Cantonese

  • Very good communication, listening and empathetic skills with patience

  • Ability to effectively engage and support Hongkonger communities and colleagues

  • Ability to handle mental health/wellbeing cases in a timely and accurate fashion

  • Ability to carry out basic assessment of cases and triage to colleagues as necessary

  • Ability to develop discretion in handling cases

  • Ability to train colleagues and share information on handling

  • Ability to work independently, calmly, flexibly and take on challenges with a positive attitude

  • Ability to initiate/self-start and solve problems

  • Ability to organise, meet deadlines and prioritise, work well under pressure

  • Good computer literacy and knowledge of Microsoft Office

  • Experienced in using various social media platforms (e.g. Facebook, Twitter, Telegram, Signal)

  • Understanding of and adherence to the principles of confidentiality at all times

  • Understanding and sensitivity of the needs, issues and challenges of Hong Kong arrivals in the UK


Desirable knowledge and experience:

  • Registered as social worker in Hong Kong or the UK

  • Possession of Standard DBS Check or above preferred

  • Possession of relevant mental health/wellbeing related qualifications

  • Experience in handling mental health/wellbeing cases of Hong Kong arrivals in the UK

  • Experience in community/social work or working in community projects/events

  • Experience of working in multi-cultural projects and environments

  • Experience in office administration

  • Understanding and sensitivity of UK’s policies towards Hongkongers since July 2020


Application Process

Please submit a Cover Letter in English in no more than 1 page and a CV to 

before Sunday 17th October 23:59 UK Time, stating the applied vacancy in the title of the email.

If applying for more than one post, please send one email per each post.

Only shortlisted candidates will be notified for the follow-up with online interview(s).

Please note: successful candidates must be able to take up their roles before 17th Jan 2022.


Equal opportunities:

HKB is working towards equality and has policies relating to the equality of opportunity in employment and service delivery. All staff are expected to comply with these policies.


No job applicant or employee receives less than favourable treatment on the grounds of sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation, gender identity or other legally protected characteristics and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable.


Health and Safety:

All staff have responsibility to maintain the health and safety of themselves and others within the performance of their duties in accordance with HKB health and safety policies and to undertake specific health and safety responsibilities as necessary.


Note: This job description will be reviewed from time to time or as necessary and may be amended to meet the changing needs and priorities of the project or organisation. The content is subject to periodic review.