Hongkongers in Britain (HKB) has launched a 2-year Project HAVEN, providing London and UK-wide support for primarily, but not exclusively, Hongkongers who are not protected by the BN(O) visa route. The project aims to:

  • Identify un(der)represented, vulnerable and disadvantaged Hongkongers arriving in London/UK who need help, and provide casework, signposting and wellbeing support;
  • Educate Hongkongers on UK’s asylum policy and their rights when/before they arrive in the UK, to avoid them becoming potentially undocumented migrants;
  • Develop a local support and advice network for this group of Hongkongers in collaboration with community groups and services.

We recruited a Casework, Signposting and Wellbeing Support Officer to carry out Project HAVEN’s “WISER” services who is accessible on-site in our office, by phone and online:

1. Wellbeing, Information, Signposting, Enquiries/Casework Service:


  • Provide tailor-made, non-legal advice and casework assistance to service-users fleeing persecution and seeking protection in London/UK;

  • Provide service-users with accurate and reliable information; explore, discuss and evaluate options with them to facilitate their arrival; address their concerns and allow them to make informed decisions;

  • Signpost service-users in the right direction as they may require assistance on specialist and non-specialist advice related issues.

2. Referral Service:

  • Assist service-users to learn about and access other relevant and specific services or specialist/professional advice provisions, including but not limited to mental-health support professionals, faith and community support groups;
  • Refer asylum-seeking cases and service-users seeking immigration details to professional legal advice.


Project funded by: Trust for London


Project in collaboration with: Hackney Chinese Community Services


Casework, Signposting and Wellbeing Support Officer

John Leung

Email: john.leung@hongkongers.org.uk


Hotline: +44 (0) 7738 868 455 (For office appointment bookings and casework enquiries only)


Working Hours:


Monday-Friday 10:00-17:00,

occasionally on weekends (Please call in advance to check)


Office location:

Hongkongers in Britain,

Living Space, 1 Coral Street, Waterloo, London SE1 7BE

(Please call before all visits, advanced appointments must be made)