Project HAVEN for non-BNOs








Hongkongers in Britain (HKB) aims to launch a 2-year project for the new Hongkong-British diaspora’s settlement in the UK.

This project will primarily, but not exclusively, serve all Hongkongers who are not protected by BN(O) visa route.

We are hiring one part-time 'casework, signposting and wellbeing support' officer.

The project aims

  • to allow Hongkongers to understand asylum policy/rights when/before they arrive in the UK from improper treatment of detention and deportation;

  • to identify un(der)represented Hongkongers who need to reach out for help from the society as part of integration;

  • to facilitate/promote racial harmony and socio-cultural connections between Hongkongers and British society;

  • to advance charitable objectives beneficial to the communities in the UK, by providing a platform/forum enabling Hongkongers to do so.

* This project is currently funded by Trust for London, and works in collaboration with Hackney Chinese Community Services.

Casework, signposting and wellbeing support officer

Job Description

Part time: 20 hours per week

Salary: £15,000 per annum, dependant on skills and experience

Base: London, United Kingdom

Reporting to: Executive Committee of HKB

Supported by: Casework Team of HKB

Working pattern

  • Part time: 20 hours per week

  • Fixed Term contract for 2 years, Probation period: 3 months

  • The candidate may be required to work some evenings and weekends to work to meet the needs of service-users and community. Additional remunerations are not applicable, as time off in lieu may be granted in accordance to labour regulations, or preferably work pattern flexed in the week before or after such events occur.

Job Summary


The candidate’s main duties are to provide non-legal advice to service-users, primarily un(der)represented Hongkongers arriving in UK needing to reach out for help from society, by signposting them and providing wellbeing support, in order to avoid them becoming potentially undocumented migrants. He/she will work with community groups/services to develop a local support network. The candidate will take telephone/email/in person enquiries or receive referrals from partners. The candidate will undertake the initial assessment process to evaluate option with users, formulate best course of action in assisting service-users in addressing:

  1. Signposting and Information service - provide tailor-made non-legal advice and casework assistance for service-users, signposting them in the right direction. Many of these service-users are vulnerable and require assistance on specialist and non-specialist advice related issues.

  2. Referrals - assisting service-users to access other relevant and specific services or specialist/professional advice provisions. The project uses a collaborative approach to engage with communities, raise awareness and signpost towards relevant support.

Main Tasks

  1. Work closely with the HKB Executive Committee and Casework Team to handle received enquiries from Hongkongers via HKB social media channels and email.

  2. Provide non-legal advice and assistance for Hongkongers fleeing persecution and seeking protection in the UK, by giving them accurate information, exploring, discussing and evaluating options with them to facilitate their arrival, address their concerns and allow them to make informed decisions on whether to claim asylum.

  3. Follow up any necessary enquiries and make possible referrals to affiliated wellbeing support specialists, including church groups network, approved NHS mental health support professional(s), and refine the referral pathway to enhance the wellbeing of service users.

  4. Refer asylum seeking cases and service-users seeking immigration details to legal advice.

  5. To conduct mapping on organisations for needs in different areas to facilitate self-help of the Hongkongers community, especially within the Greater London area.

  6. To build online info portals including on social media, produce pamphlets and infographic materials with supporting information and network to distribute to beneficiaries.

  7. To publicise this new service by actively engaging in/outreaching to forums, meetings and raise awareness among third sectors on Hongkongers related casework and share best practice with other community organisations, enhancing the local (civil society) support network and synergising/collaborating where possible.

  8. Encourage service-users to provide feedback to improve HKB service quality. Analyse their feedback and assist the HKB Executive Committee to evaluate the effectiveness of HKB’s projects.

  9. Produce interim and end-of-project analysis reports of service-user feedback and service usage.

  10. Proactively liaise, coordinate and communicate with the HKB Executive Committee with miscellaneous tasks as required.

General tasks


  1. To deal promptly and professionally with email, telephone, online and face to face queries, provide accurate information and take the necessary action required to assist service-users.

  2. Keep accurate database of each case, records and daily filing, including confidential information and documents, handle accounts and budget.

  3. Handle, process and store service-users' data with care in accordance with GDPR laws and regulations.

  4. Ensure all communications are dealt with discretion and with sensitivity.

  5. Keep accurate records and provide written reports as required.

  6. Support the HKB Executive Committee and Casework Team with general administrative duties when required.

Person specifications

Essential qualifications

  • Educated to GCE A level or equivalent


Essential skills and personal qualities

  • Fluency in spoken and written English and Cantonese

  • Excellent computer literacy and knowledge of Microsoft Office, experienced in using various social media platforms (e.g. Facebook, Twitter, Telegram)

  • Ability to work flexibly and take on challenges with a positive attitude

  • Ability to organise, meet deadlines and prioritise

  • Ability to take detailed, accurate information

  • Ability to handle queries in a timely and accurate fashion

  • Discretion in handling cases relevant to the referral

  • Understanding of and adherence to the principles of confidentiality at all times


Desirable qualifications

  • Working towards or Qualified to L3 in Advice/Information, or other equivalent professional qualification

  • Working towards or Qualified OISC in BN(O)s advice and asylum application, or other equivalent professional qualification


Desirable knowledge

  • Good understanding of UK’s policies towards Hongkongers since July 2020

  • Good knowledge of the Hong Kong situation, especially since 2019

  • Good understanding of immigration or asylum law

Desirable experience

  • Experience and sensitivity of working with vulnerable or disadvantaged people in a supportive capacity in a polite, friendly manner

  • Office administration


Desirable skills and personal qualities

  • Ability to create and deliver regular, written, statistical reports

  • Customer service skills

Application Process

Please submit a Cover Letter in English in no more than 1 page in PDF and a CV to 

before 23:59 UK Time, on Sunday 12th December 2021, stating the applied vacancy in the title of the email. (e.g. “Application for HKB's casework, signposting and wellbeing support officer”)

Only shortlisted candidates will be notified for the follow-up with online interview(s).

Please note: the successful candidate must be able to take up the role before the end of December 2021.


Equal opportunities:

HKB is working towards equality and has policies relating to the equality of opportunity in employment and service delivery. All staff are expected to comply with these policies.


No job applicant or employee receives less than favourable treatment on the grounds of sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation, gender identity or other legally protected characteristics and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable.


Health and Safety:

All staff have responsibility to maintain the health and safety of themselves and others within the performance of their duties in accordance with HKB health and safety policies and to undertake specific health and safety responsibilities as necessary.


Note: This job description will be reviewed from time to time or as necessary and may be amended to meet the changing needs and priorities of the project or organisation. The content is subject to periodic review.


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